• About Us
• About Our Candles
• Our Guarantee
• Our Return Policy
• Shipping Information
• Local Pickup or Delivery
• Burning Instructions
• Our Privacy Policy
• Special Orders
• Merchant Orders
• About Soy Wax
• About Bee's Wax
• What is a UV Inhibitor?
• About Paraffin Wax

Raccoon River Candle Company candles are hand-crafted in Waukee, Iowa. All my candles are hand poured by me personally, I have gone to great strides to offer the longest burning and best smelling candles that I have ever tried. We use only the highest quality, safest ingredients to produce the most enjoyable experience for our customers. The wax we have chosen provides a creamy texture and produces a wonderful long lasting scent throw. Our wicks are 100% lead free and have been chosen carefully to provide the cleanest burn possible as well as give you a full & complete melt pool, thus producing a high quality candle that will fill your house with beautiful fragrance

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At the Raccoon River Candle Company, we use a combination of soy wax and bee's wax, with cotton and paper wicks. Our candles are at least 90% natural (some of our products contain scents, dyes, and/or UV inhibitors). Here are just some of the advantages of our candles over paraffin (the most commonly used candle wax):

• Our candles burn cooler - making them safer to use in your home.
• Our candles produce no harmful carcinogens.
• Our candles produce 95% less soot - making them cleaner and healthier.
• Our candles burn over 40% longer than equivilantly sized paraffin candles.
• Our candles are bio-degradable and water-soluble - making them easier to clean up.

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Your satisfaction is guaranteed.

We think that we make the best candles available. We are convinced that, once you use our products, you will agree. In fact, we guarantee it. If, within 10 days of receipt, you are unsatisfied for any reason, just return the unused portion and we will gladly refund your money*. Please note all returns are subject to our return policy.

(*) The customer must contact us within ten days of receipt. We may not honor our guarantee for responses that do not meet this deadline. Please take note of our return policy.

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Customers may return products for any reason (see our guarantee).
All returns must be postmarked within 10 days of receipt - no exceptions.
All products must be returned in original packaging. Products not in their original packaging may not be accepted.
If more than 10% of the product has been used, a restocking fee of up to 50% may be accessed.
Products that are more than 50% used may not be eligible for return/refund.
Refused orders may be subject to a 20% restocking fee.
The customer is responsible for all shipping and handling charges (including return shipping). Shipping and handling charges will not be refunded.
We will gladly replace orders lost or damaged during shipping (see Shipping Information).
We reserve the right to determine a products eligibility for return and the amount of refund (if applicable).

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All orders shipped are fully insured. You will not suffer loss due to lost, stolen, or damaged orders. Shipping and handling fees are as follows:

Amount of Purchase	USPS Parcel Post	USPS Priority Mail	UPS Ground Mail
- prior to tax -	10 - 14 Days	7 - 10 Days	7 - 10 Days
$0.00 - $25.00	$5.95*	$7.95	$6.95
$25.01 - $65.00	$8.95*	$10.95	$9.95
$65.01 - $99.99	$11.95	$13.95	$11.95*
$100.00 - $9,999.99	$0.00	$20.00	$0.00*

* default shipping method unless otherwise requested

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Because we do not have a storefront we do not allow our customers to pickup their orders at our location. However, since we are usually out delivering orders to various locations we are more than happy to arrange a location to meet. We will also be more than happy to deliver to your place of business within Central Iowa*. We will not deliver to a home or apartment building. You may also pick up your order from us at one of the markets or craft shows that we do throughout the year (see our Upcoming Events page).

* Within 30 miles of our location in Waukee

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While we are sure that everyone knows how to use a candle, there are some things you can do to make your experience safer and more enjoyable.

• Use your candles. As much as you may like to look at them, they are best when burned. We'll make more. We promise.
• Keep your candle out of direct sunlight. Direct sunlight can cause your candle to sweat or discolor.
• Burn candles long enough (at least an hour) to form a complete melt pool. This will ensure that the candle burns evenly and creates the best scent.
• Candles should be burned for no longer than 4 hours at a time.
• Discontinue burning when candles are within 1/2 inch from the bottom. This will keep the bottom of the candle from getting too hot and damaging items beneath it.
• Always place candles on flat, heat-resistant surfaces and away from flammable surfaces.
• Like everything else in the house, please keep your candles away from children.
• Please! Please! Please! Never leave a burning candle unattended.

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We respect our customers privacy. We will never send out unsolicited e-mails or put your name on a mailing list. All correspondence will be directly related to your order, unless you specifically request other information from us. Information that we gather, such as an address or phone number, will only be used to provide you with better services. We will never sell your information to a third party.

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

We use two types of cookies: a session cookie to maintain an interactive session (disappears when you close your browser), and a user cookie to identify you when you return to our site (expires in 2 years). Only your user name (not your password or any other information about you) is kept on this cookie.

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We are more than happy to fill your special orders. If you would like a scent in a different color, please feel free to email us. If there is a scent you would like and we do not offer it at this time, we can order it. We do refills on our own jars and crocks at 90 cents per ounce.

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We do have wholesale pricing for merchants and resellers. Please email us for more information.

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We use 100% natural soy wax which is a combination of soy beans and other botanical oils.

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We use beeswax in some of our candles to give them a longer burn time and better appearance.

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We use an UV Inhibitor in our candles to help prevent our candles from slowly becoming lighter after being exposed to direct sunlight.

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Paraffin is the most commonly used wax substance in the United States (due, primarily, to it's cost and ease of crafting). It is know to have several problems, including:

• Is made from refined petroleum.
• Contains eleven documented toxins. Two are carcinogenic.
• Produces soot emissions that can ruin your walls, furniture, and even your health.
• Produces fumes that are documented to cause kidney and bladder tumors in laboratory animals.
• Is not bio-degradable or water soluble, making it hard to clean up.
• Burns hotter and faster than soy or bee's wax candles, making it more dangerous to use in your home.
• The American Lung Association has warned consumers of unhealthy indoor air quality as a result of burning paraffin candles!

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